hola, tengo un pequeño problema o gran problema
tenia fotos de mi esposa en la laptop y alguien entro, no se como, se hizo de las fotos y el correo de mi esposa, ahora las esta enviando a nuestros conocidos pidiendo dinero por dejar de hacerlo, ahora pide la cantidad de $6200 pesos.
hasta ahora lo habiamos manejado y no paso a mas, hasta que le mando las fotos a la hermana menor de mi esposa de 10 años
revise la pc con antivirus por algun rootkit o algo, cambiamos contraseñas, de alguna manera sigue entrando, me pueden orientar?
aqui dejo algo extraño que venia en un correo

Received: by 2002:a5d:69d0:0:0:0:0:0 with SMTP id s16csp4981249wrw;
        Tue, 5 Mar 2019 05:59:14 -0800 (PST)
X-Google-Smtp-Source: APXvYqyspttBdP6josFASvUvKpAnHyJBl2+/zlBuiprKqAqeEQXUTI/xAIPthlOvfgATtLMe/vae
X-Received: by 2002:a9d:51c9:: with SMTP id d9mr1051710oth.94.1551794353160;
        Tue, 05 Mar 2019 05:59:13 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1551794353; cv=none;
        d=google.com; s=arc-20160816;
        b=Z8iwScZvcgCf4oJXjeZtSdKNKAsxV2JPP8C1P/2MfN0/SLf4VMTFlyKyt15i9FBS0z
         +biJucbO0mILGRNTz0EfW/181ez94TR4atTpzRslpBhkWs9AZnRSkKRyf/5VjQKcZAd2
         ZfO4/E7Sy976wOso3YrUP8FFiafkbGQHPNymHt8fNkmKZfChe+gawF2zM0rapzUub0Vi
         7k0TJf7AEbhmBZVWpwr9nm9GSCqBLM8tbIn7TD5bklsimEAURr9je2d8pcOSGWlCP1gQ
         laVgnXcPKEgfYfAu/1V66mi9oJ+Y/7op487qTeF5siPMv54OBHoic+9Po8zaN96YNp0y
         3rCw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=mime-version:content-language:accept-language:message-id:date
         :thread-index:thread-topic:subject:to:from:dkim-signature;
        bh=kMo73itDzzq4EHRc7izDb+c9fMkphIESOBtV7JSFa78=;
        b=caKF3gkKiHGuIKGlrYs+7dm5UGLRM73uL7NHwX+ONC0DnuVzUqPYimhAoLOBWs5vSx
         hMbA9XS1H4BnzyY4Dxa3x25ET5dS1mS7fbdQlvdEHVNZ9PqFiqU93AruilN/DKA/YARN
         mwJ8pBxiqEP6ysREdZqHvRrtix9ZuboSLaPpJO8JyaLD9Vbi9gv/3allWap+ouLBeNDZ
         1VPn/ICIBdtKIA52xcdTBshVsbmkxaAe88aZLx6iXO4dl89uvFDsBP3NVMoXI9Ky5wrK
         b/ICXFkNd9zQrHH+LyfbldXXP5R3YvXw1p41EveUCbPIf8egXBI7x3ciJW+8+KFA2Uog
         FGDw==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@hotmail.com header.s=selector1 header.b=BEAMfKV4;
       spf=pass (google.com: domain of jova28021@hotmail.com designates 40.92.6.79 as permitted sender) smtp.mailfrom=jova28021@hotmail.com;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=hotmail.com
Return-Path: <jova28021@hotmail.com>
Received: from NAM03-BY2-obe.outbound.protection.outlook.com (mail-oln040092006079.outbound.protection.outlook.com. [40.92.6.79])
        by mx.google.com with ESMTPS id l62si3676363oih.179.2019.03.05.05.59.12
        (version=TLS1_2 cipher=ECDHE-RSA-AES128-SHA bits=128/128);
        Tue, 05 Mar 2019 05:59:13 -0800 (PST)
Received-SPF: pass (google.com: domain of jova28021@hotmail.com designates 40.92.6.79 as permitted sender) client-ip=40.92.6.79;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@hotmail.com header.s=selector1 header.b=BEAMfKV4;
       spf=pass (google.com: domain of jova28021@hotmail.com designates 40.92.6.79 as permitted sender) smtp.mailfrom=jova28021@hotmail.com;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=hotmail.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com; s=selector1; h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck; bh=kMo73itDzzq4EHRc7izDb+c9fMkphIESOBtV7JSFa78=; b=BEAMfKV4KawJm7uFCjYrIiIvsakEHgzj039/Q7+3j7E0zgBCtPAu1IXadaaTW4Yt8egrglIwm4MtJOGJrm4TBV9Solv1TSp2s+3ni+jBmlUBiPy24pHMmwG1CfdyIT2j1WMdMAELbWbagmtUFD5IQAZrfbOYKlIibUGqtkJv68oti+dlUM2zImFmZddPg7iSjueqA/UOU3k+XFh8UwJGwwG8MjEmlaDKittCyBGsc0i4vH8S4cyS45pE4cbHL+kRmAz8+MS0iO6ZRGCrrCCIFmtl6mebKvI1bOnTDBnhbNEaSxN3lKnp9XoJ9HpBuqgJPCPrWMIMOVXmV9B58OoPuQ==
Received: from CO1NAM03FT047.eop-NAM03.prod.protection.outlook.com (10.152.80.54) by CO1NAM03HT220.eop-NAM03.prod.protection.outlook.com (10.152.81.0) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.1643.13; Tue, 5 Mar 2019 13:59:06 +0000
Received: from BL0PR01MB4945.prod.exchangelabs.com (10.152.80.57) by CO1NAM03FT047.mail.protection.outlook.com (10.152.81.48) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.1643.13 via Frontend Transport; Tue, 5 Mar 2019 13:59:06 +0000
Received: from BL0PR01MB4945.prod.exchangelabs.com ([fe80::ed53:b023:cf08:749b]) by BL0PR01MB4945.prod.exchangelabs.com

muchas gracias